GENERAL BOOKING CONDITIONS

These general terms and conditions govern the relations between Park Hotel and SPA Modar regarding the services provided and the hotel guests.

BOOKING CONDITIONS
1.1. You can make a reservation at Park Hotel and SPA Modar in one of the following ways:

Via email: marketing@hotelmodar.bg

Phone: 0877 16 10 16

Marketing Department: On site at the hotel

1.2. Once we receive and process your request, we will contact you to confirm the availability of accommodation.

1.3. You will receive a confirmation of your reservation at the e-mail address you provided. It will describe the type and number of rooms booked, the date of check-in and check-out, the number and age of the guests specified in the reservation request, as well as the amount due. Please read this information carefully and contact us if any corrections are necessary.

1.4. At the discretion of the hotelier, a guarantee deposit of 50% of the reservation value is required. Payment by the client should be made within no more than 5 (five) days after sending our email (unless another deadline has been agreed), but no later than 3 days before check-in. The remainder of the amount of your entire reservation is payable on site at the hotel.

1.5. After receiving advance payment, your reservation is valid and considered finally CONFIRMED.

1.6. If payment is not made within the described period, the hotel reserves the right to cancel the reservation in question.

1.7. When a client makes a reservation at Park Hotel and SPA Modar, it is considered that he has read these general terms and conditions and agrees with them.

TERMS AND CONDITIONS FOR CANCELLATION OF A RESERVATION
2.1. Cancellation of a reservation can be made in one of the following ways:

Via email: marketing@hotelmodar.bg

Phone: 0877 16 10 16

Marketing Department

2.2. When canceling a confirmed reservation (does not apply to holiday offers) 14 (Fourteen) or more days before the check-in date, the client does not owe a penalty.

2.3. In case of cancellation of a confirmed reservation (not valid for holiday offers) less than 7 (seven) days before the check-in date or in case of no-show on the day of check-in, a penalty in the amount of the first night’s stay of each of the reserved rooms, paid as a deposit, is due.

2.4. If you cancel a confirmed reservation under a package offer less than 7 (seven) days before check-in or in case of no-show on the day of check-in, the amount paid in advance for your reservation will not be refunded, and the reservation is considered canceled.

2.5. If you cancel a confirmed reservation under a holiday offer less than 20 (twenty) days before check-in or in case of no-show on the day of check-in, the amount paid in advance for your reservation will not be refunded, and the reservation is considered canceled.

2.6. Park Hotel and SPA Modar reserves the right to cancel a confirmed and paid reservation in case of force majeure and other reasons beyond the control of the hotelier. In these cases, the hotelier:

Offers accommodation for another period, keeping the same conditions and prices

Refund the deposit paid by the client within 30 (thirty) – days from the date of receipt of a written request for this from the tourist, without penalty to the latter.

2.7. The above conditions for cancellations of holiday package reservations are valid only if no other conditions are specified when preparing the package itself.

ACCOMMODATION CONDITIONS
3.1. Check-in and check-out times:

Check-in: after 2:00 PM.

Check-out: until 12:00.

Late check-out is possible until 6:00 PM, upon prior request and subject to availability for the day. The late check-out fee is 30% of the overnight stay of the selected package.

4. PETS

The hotel allows guests with pets up to 8 kg. Guests with pets are accommodated in certain rooms, subject to established conditions and the service is paid.

The pet fee is 60 leva / 30.68 euros per night, plus a one-time fee of 60 leva / 30.68 euros for basic cleaning and disinfection upon departure. 

The hotel allows up to one pet per room/apartment, up to 8 kg. , it is advisable to use diapers, and the owner agrees to the following conditions:

4.1. Pets are not allowed in establishments serving food and beverages, as well as in the areas adjacent to them.

4.2. Pets are not allowed in the Aquapark and the green areas of the hotel.

4.3. Pets are not allowed in the swimming pools and spa.

4.4. The rooms are cleaned only in the absence of the pet, after the owner has previously notified the reception.

4.5. The room is vacated in the presence of the guest and a hotel employee.

4.5. Any damage caused by the pet will be paid by the owner at the market value announced at reception. 

5. SMOKING POLICY

Smoking in the rooms and all indoor areas of the hotel is strictly prohibited. If a violation is detected, a cleaning fee of 120 euros/234.70 leva will be charged.